2214 Paddock Way Drive
Grand Prairie, Texas 75052
P: +1 (214) 614-8340
F: +1 (866) 230-4131
We’re open Monday – Friday, 8 a.m. – 5:00 p.m. CST
Frequently Asked Questions
Please read our FAQ for some of our most asked questions.
What are the delivery charges for orders from EmperorTech.us?
At EmperorTech.us, we know that fast, reliable shipment of your merchandise is important to you. We ship many orders the same business day. Orders placed weekdays after 10 p.m. Eastern time (7 p.m. Pacific time), weekends, holidays and orders containing certain large products ship the next business day. EmperorTech.us ships globally. You can download our shipping guidelines with pricing here or call or email us for more information.
What forms of payment do you accept?
We accept multiple payment methods. These include Visa, Mastercard, Discover Network and American Express. If you pay using a EuroCard or MasterMoney Card, you payment will be identified as a Mastercard. For credit cards denominated in a supported currency other than U.S. dollars (USD), your bank or credit card company may charge foreign conversion fees.
How long will delivery take?
Delivery within the U.S. can take up to 14 days. But you can expedite your order by opting for our Next Day, 2-Day, Next Business Morning or Saturday Service within the continental U.S. International orders may take longer. Your International order may be subject to customs clearance procedures, which may cause delays in delivery. Also, some shipments like standard international shipments cannot be tracked.
Where do I get a driver for my system?
You can download and install the latest software and drivers from our Download Drivers page.
Why do i need to download a driver?
In general, installing newer versions of drivers or other software can enhance the overall performance of your product as well as add new features. Updating drivers and software can also fix problems. Typically, the driver you need is available for download on the EmperorTech.us Web site is the most up to date. if you have trouble finding it get in touch by sending us an email or calling. We'll get the correct driver to you immediately.
Where can I find more equipment designed for other Global Markets?
Our Global Sales and Marketing team in China will be happy to locate the equipment you are looking for. For more information, don't hesitate to pay them a visit at www.emperortech.com or call +86-755-83416677.
Send us an email